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Senior Customer Success Engineer – Energy Solutions – US (m/f/d)

Permanent employee, Full-time · Remote (US)
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About the role
Customer Success at TWAICE aspires to help our customers to accelerate their transition to E-Mobility and Green Energy, leveraging the power of TWAICE Battery Analytics Solutions. To this end, TWAICE invests in a dedicated Customer Success team that is ultimately responsible for the complete post-sales lifecycle of our customers. The Customer Success team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth. Join one of the fastest growing professions, in one of the fastest growing industries, at TWAICE. This exciting role requires both business and technical acumen, as well as excellent interpersonal and organizational skills. You will be an early member of a small and growing team, with the opportunity to act as trusted advisor to our customers by proactively supporting them throughout the entire lifecycle. You will gain a deep understanding of our solutions to help our customers be successful and achieve their goal of a battery-powered future. 

Location: Chicago and/or remote in the US
Your daily business will involve
  • You lead the technical launch of new customers together with our CSMs.
  • You develop deep product expertise with TWAICE Battery Analytics Solutions and apply it to help solving our customers’ most challenging problems.
  • You understand customer goals and challenges to deliver value with our Battery Analytics Solutions.
  • You collaborate with many other teams at TWAICE (Solution Engineering, Engineering, Product Management) and see yourself as an advocate for the customer.
  • You drive and escalate customer technical issues with internal stakeholders.
  • You provide training and support for technical enablement of our customers and drive a positive customer experience throughout the entire lifecycle.
  • You gather customer feedback and requirements to contribute to product development and efficiently work with our product team.
  • Up to 20% travel for customer meetings, customer launches, or on-site support.
Your profile
  • Profound years of hands-on technical experience in the field of Energy Storage Systems, e.g. as Systems Engineer, Technical Sales Manager, Solution or Application Engineer, or a similar role.
  • Master's or higher degree in Engineering or Science.
  • Experience in object-oriented Python programming and version management is mandatory.
  • Deep, technical understanding of Energy Storage Systems and lithium-ion batteries is a plus.
  • Analytically minded, innately curious, and with a proven ability to execute in a customer-focused environment and nurture and advocate for customers across a cross-functional organization.
  • Thoughtful communicator with clear and concise verbal and written skills in English.
  • Ability to collaborate and communicate with both technical and non-technical teams.
  • Strong organizational skills, with the ability to manage and prioritize multiple projects at a time and drive them to successful completion.
  • Enthusiastic, proactive, positive-minded, customer focused, and service-oriented, with a passion for exceptional user experience.
  • Thrive in a fast-paced startup environment.

If you find yourself wondering whether to apply or not because your profile does not match our description 100%? We are more than happy to receive your application - for us, motivation and drive to succeed can be worth more than matching all the listed qualifications.
Benefits
Our compensation package is built on three parts: In addition to a competitive salary, you will participate directly in the success of TWAICE and receive virtual company shares (VSOP). In addition, we want to ensure that you can continuously develop personally and professionally and that you feel comfortable with us, and therefore we offer you a wide range of other benefits:

  • A training budget of €2,000 a year and further training possibilities within the company.
  • Free access to a tool of your choice: Skillshare or Coursera.
  • Subsidized access to gyms via a Gympass membership - not only for you, but also for your family and friends.
  • Monthly home office compensation.
  • Flexible working hours and work-from-home policy. You decide when and where you work. We provide you with state-of-the-art IT hardware.
  • 401 (k) savings plan.
  • Health insurance.
  • 17 vacation and 5 sick days.
  • A high degree of personal responsibility, creative freedom, and opportunities.
  • A strong team culture with regular team events and off-sites (Summer and Christmas party, at least one big off-site, Oktoberfest event).
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About us
The world is transitioning towards renewable energy generation and sustainable transportation to counteract global climate change. Batteries are both the key and the achilles heel of this transition. Our mission is to enable efficient development and long lifetime of stationary energy storage systems and electric vehicles with our Predictive Battery Analytic Software based on Digital Twins. Join us on our way to an emission free future. We are a fast growing venture capital financed start-up of about 120 employees – Become part of the family!
Über die Position
Customer Success at TWAICE aspires to help our customers to accelerate their transition to E-Mobility and Green Energy, leveraging the power of TWAICE Battery Analytics Solutions. To this end, TWAICE invests in a dedicated Customer Success team that is ultimately responsible for the complete post-sales lifecycle of our customers. The Customer Success team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth. Join one of the fastest growing professions, in one of the fastest growing industries, at TWAICE. This exciting role requires both business and technical acumen, as well as excellent interpersonal and organizational skills. You will be an early member of a small and growing team, with the opportunity to act as trusted advisor to our customers by proactively supporting them throughout the entire lifecycle. You will gain a deep understanding of our solutions to help our customers be successful and achieve their goal of a battery-powered future. 

Location: Chicago and/or remote in the US
Dein Daily Business
  • You lead the technical launch of new customers together with our CSMs.
  • You develop deep product expertise with TWAICE Battery Analytics Solutions and apply it to help solving our customers’ most challenging problems.
  • You understand customer goals and challenges to deliver value with our Battery Analytics Solutions.
  • You collaborate with many other teams at TWAICE (Solution Engineering, Engineering, Product Management) and see yourself as an advocate for the customer.
  • You drive and escalate customer technical issues with internal stakeholders.
  • You provide training and support for technical enablement of our customers and drive a positive customer experience throughout the entire lifecycle.
  • You gather customer feedback and requirements to contribute to product development and efficiently work with our product team.
  • Up to 20% travel for customer meetings, customer launches, or on-site support.
Dein Profil
  • Profound, hands-on technical experience in the field of Energy Storage Systems, e.g. as Systems Engineer, Technical Sales Manager, Solution or Application Engineer, or a similar role.
  • Master's or higher degree in Engineering or Science.
  • Experience in object-oriented Python programming and version management is mandatory.
  • Deep, technical understanding of Energy Storage Systems and lithium-ion batteries is a plus.
  • Analytically minded, innately curious, and with a proven ability to execute in a customer-focused environment and nurture and advocate for customers across a cross-functional organization.
  • Thoughtful communicator with clear and concise verbal and written skills in English.
  • Ability to collaborate and communicate with both technical and non-technical teams.
  • Strong organizational skills, with the ability to manage and prioritize multiple projects at a time and drive them to successful completion.
  • Enthusiastic, proactive, positive-minded, customer focused, and service-oriented, with a passion for exceptional user experience.
  • Thrive in a fast-paced startup environment.
If you find yourself wondering whether to apply or not because your profile does not match our description 100%? We are more than happy to receive your application - for us, motivation and drive to succeed can be worth more than matching all the listed qualifications.
Benefits
Our compensation package is built on three parts: In addition to a competitive salary, you will participate directly in the success of TWAICE and receive virtual company shares (VSOP). In addition, we want to ensure that you can continuously develop personally and professionally and that you feel comfortable with us, and therefore we offer you a wide range of other benefits:

  • A training budget of €2,000 a year and further training possibilities within the company.
  • Free access to a tool of your choice: Skillshare or Coursera.
  • Subsidized access to gyms via a Gympass membership - not only for you, but also for your family and friends.
  • Monthly home office compensation.
  • Flexible working hours and work-from-home policy. You decide when and where you work. We provide you with state-of-the-art IT hardware.
  • 401 (k) savings plan.
  • Health insurance.
  • 15 vacation and 5 sick days.
  • A high degree of personal responsibility, creative freedom, and opportunities.
  • A strong team culture with regular team events and off-sites (Summer and Christmas party, at least one big off-site, Oktoberfest event).
Apply for this job
Über uns
Unsere Vision ist eine grüne Zukunft für alle. Als führender Anbieter von Batterie-Analytiksoftware für Unternehmen des Mobilitäts- und Energiesektor erhöht TWAICE die Lebenszeit, Effizienz und Nachhaltigkeit von Batterien. TWAICE beschleunigt so den Wandel zu emissionsfreier Mobilität und erneuerbaren Energien.

Als Start-up arbeiten wir dynamisch und agil. Unsere Leidenschaft für Innovation und Fortschritt treibt uns an.
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