About the role
Customer Success at TWAICE aspires to help our customers to accelerate their transition to E-Mobility and Green Energy, leveraging the power of TWAICE Battery Analytics Solutions. To this end, TWAICE invests in a dedicated Customer Success team that is ultimately responsible for the complete post-sales lifecycle of our customers. The Customer Success team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth. Join one of the fastest growing professions, in one of the fastest growing industries, at TWAICE. This exciting role requires both business and technical acumen, as well as excellent interpersonal and organizational skills. You will be an early member of a small and growing team, with the opportunity to act as trusted advisor to our customers by proactively supporting them throughout the entire lifecycle. You will gain a deep understanding of our solutions to help our customers be successful and achieve their goal of a battery-powered future.
Location: Chicago and/or remote in the US
Benefits
Our compensation package is built on three parts: In addition to a competitive salary, you will participate directly in the success of TWAICE and receive virtual company shares (VSOP). In addition, we want to ensure that you can continuously develop personally and professionally and that you feel comfortable with us, and therefore we offer you a wide range of other benefits:
- A training budget of €2,000 a year and further training possibilities within the company.
- Free access to a tool of your choice: Skillshare or Coursera.
- Subsidized access to gyms via a Gympass membership - not only for you, but also for your family and friends.
- Monthly home office compensation.
- Flexible working hours and work-from-home policy. You decide when and where you work. We provide you with state-of-the-art IT hardware.
- 401 (k) savings plan.
- Health insurance.
- 17 vacation and 5 sick days.
- A high degree of personal responsibility, creative freedom, and opportunities.
- A strong team culture with regular team events and off-sites (Summer and Christmas party, at least one big off-site, Oktoberfest event).
Social Media
About us
The world is transitioning towards renewable energy generation and sustainable transportation to counteract global climate change. Batteries are both the key and the achilles heel of this transition. Our mission is to enable efficient development and long lifetime of stationary energy storage systems and electric vehicles with our Predictive Battery Analytic Software based on Digital Twins. Join us on our way to an emission free future. We are a fast growing venture capital financed start-up of about 120 employees – Become part of the family!