Senior Customer Success Engineer Mobility Solutions (m/f/d)

Permanent employee, Full-time · Claudia Jentsch

About the role
Customer Success at TWAICE aspires to help our customers to accelerate their transition to E-Mobility & green energy, leveraging the power of the TWAICE Battery Analytics Solutions. To this end, TWAICE invests in a dedicated Customer Success team that is ultimately responsible for the complete post-sales lifecycle of our customers. The Customer Success team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth. Join one of the fastest growing professions, in one of the fastest growing industries, at TWAICE.  
This exciting role requires both business and technical acumen as well as excellent interpersonal and organizational skills. You will be an early member of a small and growing team, with the opportunity to act as trusted advisor to our customers by proactively supporting them throughout the entire lifecycle. You will gain a deep understanding of our solutions to help our customers be successful and achieve their goal of a battery-powered future.  
Location- Munich and/ or remote in Europe 

Your daily business will involve
  • You lead the technical launch of new customers together with our CSMs 
  • You develop deep product expertise with the TWAICE Battery Analytics Solutions and apply it to help solve our customers’ most challenging problems 
  • You understand customer goals and challenges to deliver value with our Battery Analytics Solutions 
  • You collaborate with many other teams at TWAICE (Solution Engineering, Engineering, Product Management) and see yourself as an advocate for the customer 
  • You provide training and support for technical enablement of our customers and drive a positive customer experience across the entire life cycle 
  • You drive and escalate customer technical issues with internal stakeholders  
  • You gather customer feedback and requirements to contribute to product development and efficiently work with our product team   
Your profile
  • 5+ years of hands-on technical experience in the field of electric mobility or lithium-ion batteries as e.g. Engineer, Technical Sales Manager, Solution or Application Engineer, or similar 
  • Master or higher degree in Engineering or Science 
  • Deep, technical understanding of electric vehicles and lithium-ion batteries 
  • Experience in battery modeling is a plus 
  • Analytically minded, innately curious and with a proven ability to execute in a customer-focused environment and nurture and advocate for customers across a cross-functional organization 
  • Thoughtful communicator with clear and concise verbal and written skills in German and English 
  • Ability to collaborate and communicate with both technical and non-technical teams 
  • Strong organizational skills, with the ability to manage and prioritize multiple projects at a time and drive them to successful completion 
  • Enthusiastic, proactive, positive-minded, customer focused, and service-oriented, with a passion for exceptional user experience 
  • Thrive in a fast-paced startup environment  

If you find yourself wondering whether to apply or not because your profile does not match our description 100%? We are more than happy to receive your application - for us, motivation and drive to succeed can be worth more than matching all the listed qualifications.  
Our compensation package is built on three parts: In addition to a very competitive salary, you will participate directly in the success of TWAICE and receive virtual company shares (VSOP). In addition, we want to ensure that you can continuously develop personally and professionally and that you feel comfortable with us, and therefore we offer you a wide range of other benefits:

•    A training budget of 2000€/year and further training possibilities within the company
•    Free access to a tool of your choice: Skillshare or Coursera
•    Book circle (Order a book via TWAICE - we pay for it, you read it)
•    Free breakfast, free lunch, free snacks, drinks and coffee
•    Subsidized access to gyms via a Gympass membership - not only for you, but also for your family and friends
•    We subsidize the company pension scheme with 100%
•    Flexible working hours and flexible home office within Germany: You decide when and where you work. We provide you with state-of-the-art IT hardware. Working from abroad is also possible for up to 
     90 days a year
•    A high degree of personal responsibility, creative freedom and opportunities
•    A strong team culture with regular team events and off-sites (Summer and Christmas party, at least one big off-site, Oktoberfest event, regular team and sports events)
•    Borrow our e-Golf for private purposes and free EV-charging at our company
•    Multicultural team and a relocation budget of 800€ for international relocations to Germany
About us
The world is transitioning towards renewable energy generation and sustainable transportation to counteract global climate change. Batteries are both the key and the achilles heel of this transition. Our mission is to enable efficient development and long lifetime of stationary energy storage systems and electric vehicles with our Predictive Battery Analytic Software based on Digital Twins. Join us on our way to an emission free future. We are a fast growing venture capital financed start-up of ​about 100 employees – Become part of the family!
Your application!
We appreciate your interest in TWAICE Technologies GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at

Please upload your CV, recent certificates as well as a brief cover letter (in total max. 20 MB).

Click to select multiple files or use drag-and-drop
Click to select multiple files or use drag-and-drop

Uploading document. Please wait.