About the role
Customer Success at TWAICE aspires to help our customers to accelerate their transition to E-Mobility and Green Energy, leveraging the power of TWAICE Battery Analytics Solutions. To this end, TWAICE invests in a dedicated Customer Success team that is ultimately responsible for the complete post-sales lifecycle of our customers. The Customer Success team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth. Join one of the fastest growing professions, in one of the fastest growing industries, at TWAICE. This exciting role requires both business and technical acumen, as well as excellent interpersonal and organizational skills. You will be an early member of a small and growing team, with the opportunity to act as trusted advisor to our customers by proactively supporting them throughout the entire lifecycle. You will gain a deep understanding of our solutions to help our customers be successful and achieve their goal of a battery-powered future.
Location: Munich and/or remote in Germany
Benefits
TWAICE offers a competitive compensation package designed to reward your contributions and invest in your future. This includes a competitive salary that reflects your experience and skills, alongside the opportunity to directly participate in TWAICE's success through virtual company shares (VSOP). We further support your growth and well-being with a comprehensive benefits package.
- A training budget of 2000€ per year - with further training possibilities within the company
- Free access to either Skillshare or Coursera
- Book circle (Order a book via TWAICE - we pay for it, you read it)
- Free lunch in the Munich office, free snacks, drinks and coffee
- Access to Gympass - not only for you, but also for your family and friends
- Easy and affordable bike leasing with JobRad
- We subsidise the company pension scheme with 100%
- Flexible working hours and flexible home office within Germany: You decide when and where you work. We provide you with state-of-the-art IT hardware. Working from within the EU is also possible for up to 90 calendar days a year
- 30 vacation days
- A strong team culture with regular team events and off-sites (Summer and Christmas party, at least one big off-site, Oktoberfest event, regular team and sports events)
- Borrow our company cars (e-Golf and Tesla) for private purposes and free EV-charging at our company
Social Media
About us
The world is transitioning towards renewable energy generation and sustainable transportation to counteract global climate change. Batteries are both the key and the achilles heel of this transition. Our mission is to enable efficient development and long lifetime of stationary energy storage systems and electric vehicles with our Predictive Battery Analytic Software based on Digital Twins. Join us on our way to an emission free future. We are a fast growing venture capital financed start-up of about 120 employees – Become part of the family!